Dynamics Customer Service

The solution centralising customer interactions and insights and revolutionising customer experience.

The tool reimagining customer experiences

Dynamics Customer Service works to assist businesses in proactively improving and personalising customer experiences using AI-driven tools and insights. Microsoft understands that improving customer experience starts with improving agent experience, so Dynamics Customer Service works to provide a tool that is easy to use, offers data-rich insights, and can even automate repetitive manual tasks for agents.

Get in touch to see how Microsoft Dynamics 365 Customer Service could benefit your business.

Microsoft Dynamics 365 Customer Service is a component of the larger Dynamics 365 suite, focusing on providing organisations with tools to deliver effective and personalised customer service experiences

Enhance your service offering

With the capability to track and manage case service level agreements (SLAs) and the ability to offer automated self-service portals using virtual agents, Dynamics Customer Services ensures customers can easily access the support they are entitled to and that agents are able to monitor this.

Ease your workload

Self-service and virtual agents play a huge role in relieving the burden of repetitive manual tasks from agents. However, some cases will always require the intervention of a human agent. When this happens, Dynamics Customer Service ensures that the agent can see the related customer and case information from the bot interaction. Across Dynamics Customer Service, AI-driven tools ensure that agents are equipped with the right information when they need it.

Improve your compliance

Dynamics Customer Service provides strong, interactive reporting dashboards powered by real-time data. These dashboards provide a central area from which to view information and updated cases. This capability paired with the universal resource scheduling tools available to schedule service activities, unites resources and makes it easier to note and fulfil timebound responses.

In summary, Microsoft Dynamics 365 Customer Service provides a comprehensive set of tools and features to help organisations deliver efficient, personalised, and multichannel customer service, fostering stronger customer relationships and satisfaction.